Dentist – Richmond, VA

We hope that you are all staying healthy and happy! You may have heard that the governor recently announced that as of midnight on April 30, 2020 he is lifting the mandate that required dental offices to close for non-emergent care.

We are excited to announce that our office will reopen on Monday, May 4, 2020 with a very limited schedule. If you had an appointment affected by the coronavirus, over the next couple of weeks we will be reaching out to reschedule. If you have a scheduled appointment upcoming, we will be calling to confirm your appointment. Due to some of the measures that we are putting in place for your safety, we may need to adjust appointment times and possibly dates. Please be patient with us as there are a lot of patients whom we need to contact.

For the safety of our patients and our team, we have implemented the following changes:

• The office hours will be Monday – Thursday from 8:00am - 5:00pm and Friday 8:00am - 2:00pm.
• The number of providers working at one time has been reduced in order to decrease the amount of people within the office.
• In an attempt to limit the use of communal pens and clipboards, we will be emailing all paperwork that needs to be filled out prior to your appointment. Additionally, any updating of insurance cards and ID's can be done utilizing a picture sent via text message through our secure messaging service.
• We will be utilizing the same screening questions most of us have become familiar with over the past few weeks. If you have a fever, any respiratory or GI symptoms, a sudden loss of taste or smell, have traveled outside of the area in the last 14 days, and/or have tested positive for or have been in contact with someone who tested positive for Covid-19 please reschedule your appointment.
• If you have been diagnosed with moderate or severe asthma, chronic lung disease, diabetes, a serious heart condition, kidney disease requiring dialysis, severe obesity, liver disease, are immunocompromised, are 65 years and older, or live in a nursing home or long-term care facility you are at a greater risk of contracting COVID-19 and should consider rescheduling routine care.
• We will require you to wear a mask or face covering to your appointment. We have a limited number of masks, and need them to keep our team safe, therefore we cannot supply all patients with a mask.
• Please brush immediately before coming to your appointment. We have temporarily removed our courtesy toothbrushes from the bathrooms.
• Please arrive 10 minutes early for your appointment in order to check in and complete our screening questionaire. Because of these additional safety measures, if you are 5 minutes late for your appointment, we unfortunately will have to reschedule.
• Once you arrive, please come to the screening station. The Patterson Avenue screening will take place in the breezeway and the Ridgefield Parkway screening will be right inside the front door.
• Our reception room is temporarily closed, so after you pass screening, we will ask that you wait in your car. The reception room will be available for anyone that has a medical need and cannot return to their car.
• We ask that all adult and teen patients enter the office alone. Children are allowed to be accompanied by one adult. Although we love seeing everyone in the family, our goal is to minimize the number of people in the office and abide by social distancing guidelines.
• We might look a little different when you see us. Because we are working in a higher risk environment, we will be wearing additional personal protective equipment. It is for your safety.

Lasty, we want you to know that your safety, the safety of all patients, and the safety of our team has always been of utmost importance to us. We have always protected you through following the recommended CDC and OSHA sterilization and disinfection guidelines. We continue to follow these protocols and have implemented additional steps to ensure everyone is safe. We want to thank each and every one of you for your patience and understanding during this unprecedented time. We cannot wait to see your smile again soon!

- Brown, Reynolds, Snow, LeNoir Dentistry